İtemSatış How Does It Resolve Complaints?
Why Are There So Many Complaints?
As a company that attaches great importance to customer satisfaction, we always attach importance to your requests. After you make a complaint, we will contact you as soon as possible. We request detailed information about the order or the situation you are experiencing. After the meeting, we take the necessary steps for a solution.
By keeping our systems constantly updated, we take precautions to prevent the same problems from occurring again. Yes İtemSatış There are complaints about, but there is always a solution!
The reason you see so many complaints is because we have between 1.5 and 2.5 million monthly users. Currently, we are the website with the most users in Turkey in our sector, and shopping takes place between 10.000 and 20.000 users per day.
The number of complaints generated is quite low compared to the number of orders. This rate %1 It varies between 2% and XNUMX%. In order to prevent any complaints that may arise, we remove the ads with reported problems and, if necessary, remove the sellers from the platform.
We can reach you via WhatsApp for some of your complaints. The number 0850 306 1054 belongs to us. Never trust people who reach us from other than this number without receiving confirmation from live support.
How Can I Create a Complaint?
Depending on the content of your complaint, the departments you need to reach may be different. The list below lists which department you should contact in which situation.
- Live support: İtemSatış Live support is available 24/7. We answer all your questions about membership, categories, site in general, before and during ordering in a very short time.
- Support Ticket: We can only assist with post-order problems through a support request. We will respond to your requests within 24 hours.
- Email: For ban & restriction objections and collaborations [email protected] You can get service at.
İtemSatış FAQs:
Topics with the Most Complaints and Their Solutions
Aşağıda itemsatış The most common complaint topics and solutions about the platform are included. You can access the answers by clicking on the questions.
If you are a buyer and have not confirmed the order yet https://www.itemsatis.com/yardim/66/teslimat-reddi-nasil-yapilir.html You can cancel the order by following the steps in this help center article. The process will be checked by system administrators and action will be taken within 12-48 hours. In order to receive a refund, you must make a video recording and paste this recording into the relevant field when reporting the order.
If you are a seller, you can cancel the order via your notifications.
https://www.itemsatis.com/destek-sistemi.html You can create a request from this link, but if you have sold ads before, your account cannot be closed for 5 years. The reason for this is that we have to share information with the prosecutor's office and police authorities in a possible judicial process.
There is a system called provision for credit card payments. In some cases, although the money is withdrawn from your account, it may not appear in your site balance. If your bank does not approve the transaction, the amount will be refunded to you by your bank within 24-48 hours.
For Money Order & EFT & FAST payments, you must make a payment notification on our website after sending the money to the accounts of the payment providers. The money will not be transferred to your balance without this notification.
For any balance loading problem, be sure to contact live support as soon as possible and get detailed information.
The gift card, E-Pin and CD Key products you buy directly from us are supplied directly from the games or from main distributors around the world, with an invoice. For this reason, there is no possibility of a problem with the codes.
In addition, as required by law, even the appearance of these codes excludes the product from warranty, so returns are not possible.
However, if we are notified that there is a problem caused by the manufacturer and the user has a video recording that starts before the order and continues until the end of the usage process, a refund may be possible.
First, contact your dealer via our messaging system and wait for a few hours. If the seller does not respond, please immediately create a support request and get help from our managers.
If you do not comply with the rules and mislead our customers, your account may be restricted or completely banned. For objection [email protected] You can send an e-mail to . Return is provided within 48 hours.
Our Customer Satisfaction Policy
We have always prioritized customer satisfaction on our website, where we have provided uninterrupted service since 2020. We have always delivered the products we offer for sale to our valued customers at the most affordable prices.
We always take care to keep seller commissions and service fees at the lowest level.
We care about buyers' safety above all else. That's why all products in the ad market are examined daily and ads with misleading content are removed from publication. You can also forward any misleading advertisements you find to us via our live support.
